If you wish to cancel an order, we recommend you call us ASAP at 888-274-7744 as we ship very quickly and an email may not be processed as speedily. If unable to call, then contact a Customer Service Representative via email at customer@/masonrytecstore.com/g. The time available to cancel your order, which must be done before shipment, can sometimes be very short as we process and ship most orders very quickly (usually within hours after it is placed). If you have canceled your order by email and it was successfully canceled, you will receive an email confirmation. Once your order has been shipped, it is no longer possible for us to cancel it. You must receive the product and then request a return authorization number from the Customer Service Center and initiate a return.

Masonry Tec accepts MasterCard, Visa, American Express charge cards. All payment are in USA funds only. We are required by our credit card processor to verify information on credit cards. We may at times require additional information regarding billing and/or shipping or related items. We reserve the right to refuse any order if sufficient verification or authorization cannot be obtained. Payment for international orders should be made prior to shipment, via credit card or wire transfer, unless otherwise arranged. To learn more about international sales contact pguth@masonrytec.com.

Masonry Tec honors the manufacturer's warranties for the products purchased from us. (Shipping charges for all warranty items are the responsibility of the customer.) Products that are damaged due to incorrect use or mistreatment are not covered under warranty. Masonry Tec does not express or imply any warranty as to the performance of any products sold. Masonry Tec relies on application data supplied by each product manufacturer; we are not liable for damages of any kind arising from incorrect application information. Masonry Tec is not liable for the use of products purchased on this site, including but not limited to punitive, indirect, direct, incidental, and consequential damages. If you have a warranty issue please call 888-274-7744.